FREQUENTLY ASKED QUESTIONS

SHIPPING

How are your products shipped in Canada?

All domestic orders are shipped via Canada Post, expedited with tracking information.

How much is shipping?

Order $200 and over quality for free shipping. Orders under $200 have a flat fee of $18.

Do you ship internationally?

Yes! All international shipping orders will be shipped via UPS, with the fee determined by location.

RETURNS + EXCHANGES

What is your return policy?

At Hera, we want to see you smile when you receive your custom-made jewelry! As a small business dedicated to perfection, please note that all sales are non-refundable. However, you can exchange your item for another of equal or lesser value.

What if something is wrong with my piece?

Each piece is crafted with love, so we encourage you to check your jewelry upon receipt. If you encounter any issues, please reach out to us immediately at herajewelryandlifestyle@gmail.com or send us a DM on Instagram @heraofficial. 

PRODUCT CARE + INFORMATION

How should I care for my piece?

As a company that specializes in creating unique pieces, we love working with a variety of metals. 

To keep your jewelry looking its best, we recommend avoiding direct contact with chemicals. With that said, you can rest easy knowing our stainless steel pieces are perfect for a swim in the lake—they’re built to keep up with the fun! All of our jewelry is nickel-free, and every earring post is hypoallergenic for your comfort. 

When you’re not wearing your favourite pieces, we recommend storing them in their pouch and giving them some TLC with a soft polishing cloth every now and then!